Need Computer Help? Got Questions?

Don't Delay - Call Today! (630) 416-8700

E-Mail Setup

Setting up E-Mail is rather quick and should be relatively painless. Though it might look like a lot of information here, five minutes is all you need to get your email account working in any client program such as Microsoft Outlook, Mozilla Thunderbird or that on your phone or tablet.

Choose the email client you wish to setup below by clicking on it.

Microsoft Outlook

Microsoft Outlook 2003

  1. In Microsoft Outlook 2003, click on Tools > E-mail Accounts
  2. Once in the E-mail Accounts wizard window, select Add a new e-mail account and click Next.
  3. Select either IMAP or POP3 for your Server Type. Use these settings for your incoming and outgoing servers, depending on the type of email you have:
    POP3
    Incoming mail server ms10.mynex.net
    Outgoing mail server (SMTP) ms10.mynex.net
    IMAP
    Incoming mail server ms10.mynex.net
    Outgoing mail server (SMTP) ms10.mynex.net
  4. Enter Your Name and full E-mail Address.
  5. Enter your User Name (your full email address) and Password, and select Remember password.
  6. Click More Settings.
  7. Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming server.
  8. Select the Advanced tab.
  9. For the server ports, Outlook should default to the following:
    POP3
    Incoming server port 110
    Outgoing server port 25 or 587
    IMAP
    Incoming server port 143
    Outgoing server port 25 or 587
  10. NOTE: Use server port 587 for Outgoing in case the default port 25 does not work.

    Optional: If you're setting up a POP3 account, under Delivery, select Leave a Copy of Messages on the Server. Select x amount of days to keep messages. Something like 7-15 days. Keep in mind, anything longer may affect your account's available disk space on our server. It depends on the volume and attachment sizes of the email you receive.
  11. Click OK.
  12. Click Next, and then click Finish.

That's it. Go ahead and check your email. If you don't see any messages, press F9 on your keyboard or click Send/Receive. To make sure you can send messages, try composing an email and sending it to yourself.

Microsoft Outlook 2007

  1. Open Microsoft Outlook 2007. From the Tools menu, select Account Settings.
  2. Click New.
  3. Select Microsoft Exchange, POP3, IMAP, or HTTP, and then click Next.
  4. Enter Your Name, E-mail Address, Password, and password confirmation.
  5. At the bottom, select Manually configure server settings or additional server types and click Next..
  6. Select Internet E-mail, and click Next.
  7. Select either IMAP or POP3 for your Account Type. Use these settings for your incoming and outgoing servers, depending on the type of email you have:
    POP3
    Incoming mail server ms10.mynex.net
    Outgoing mail server (SMTP) ms10.mynex.net
    IMAP
    Incoming mail server ms10.mynex.net
    Outgoing mail server (SMTP) ms10.mynex.net
  8. Enter Your Name and full E-mail Address.
  9. Enter your User Name (your full email address) and Password, and select Remember password.
  10. Click More Settings.
  11. Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming server.
  12. Select the Advanced tab.
  13. For the server ports, Outlook should default to the following:
    POP3
    Incoming server port 110
    Outgoing server port 25 or 587
    IMAP
    Incoming server port 143
    Outgoing server port 25 or 587
  14. NOTE: Use server port 587 for Outgoing in case the default port 25 does not work.

    Optional: If you're setting up a POP3 account, under Delivery, select Leave a Copy of Messages on the Server. Select x amount of days to keep messages. Something like 7-15 days. Keep in mind, anything longer may affect your account's available disk space on our server. It depends on the volume and attachment sizes of the email you receive.
  15. Click OK.
  16. Click Next, and then click Finish.

That's it. Go ahead and check your email. If you don't see any messages, press F9 on your keyboard or click Send/Receive. To make sure you can send messages, try composing an email and sending it to yourself.

Microsoft Outlook 2010

  1. Open Microsoft Outlook 2010. Click File, and then click Add Account.
  2. At the bottom, select Manually configure server settings or additional server types, and click Next.
  3. Select Internet E-mail, and click Next.
  4. Enter Your Name, E-mail Address, Password, and password confirmation.
  5. Select either IMAP or POP3 for your Account Type. Use these settings for your incoming and outgoing servers, depending on the type of email you have:
    POP3
    Incoming mail server ms10.mynex.net
    Outgoing mail server (SMTP) ms10.mynex.net
    IMAP
    Incoming mail server ms10.mynex.net
    Outgoing mail server (SMTP) ms10.mynex.net
  6. Enter Your Name and full E-mail Address.
  7. Enter your User Name (your full email address) and Password, and select Remember password.
  8. Click More Settings.
  9. Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming server.
  10. Select the Advanced tab.
  11. For the server ports, Outlook should default to the following:
    POP3
    Incoming server port 110
    Outgoing server port 25 or 587
    IMAP
    Incoming server port 143
    Outgoing server port 25 or 587
  12. NOTE: Use server port 587 for Outgoing in case the default port 25 does not work.

    Optional: If you're setting up a POP3 account, under Delivery, select Leave a Copy of Messages on the Server. Select x amount of days to keep messages. Something like 7-15 days. Keep in mind, anything longer may affect your account's available disk space on our server. It depends on the volume and attachment sizes of the email you receive.
  13. Click OK.
  14. Click Next.
  15. Outlook 2010 will test your settings. When it’s done, click Close.

That's it. Go ahead and check your email. If you don't see any messages, press F9 on your keyboard or click Send/Receive. To make sure you can send messages, try composing an email and sending it to yourself.

Microsoft Outlook 2013 / 365

  1. Open Microsoft Outlook 2013 / 365.
    • If the Microsoft Outlook Startup Wizard displays, in the Wizard, click Next, and then, on the E-mail Accounts page, click Next.
    • If the Microsoft Outlook Startup Wizard doesn't display, in the Outlook toolbar, go to the File tab, and then click Add Account.
  2. On the Add Account page, click Manual setup or additional server types, and then click Next.
  3. On the Choose Service page, select POP or IMAP, and then click Next.
  4. Enter Your Name and E-mail Address.
  5. In the Server Information section, for Account Type, select either IMAP or POP3. Use these settings for your incoming and outgoing servers, depending on the type of email you have:
    POP3
    Incoming mail server ms10.mynex.net
    Outgoing mail server (SMTP) ms10.mynex.net
    IMAP
    Incoming mail server ms10.mynex.net
    Outgoing mail server (SMTP) ms10.mynex.net
  6. In the Logon Information section, enter your User Name (your full email address) and Password, and select Remember password.
  7. Click More Settings.
  8. Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming server.
  9. Select the Advanced tab.
  10. For the server ports, Outlook should default to the following:
    POP3
    Incoming server port 110
    Outgoing server port 25 or 587
    IMAP
    Incoming server port 143
    Outgoing server port 25 or 587
  11. NOTE: Use server port 587 for Outgoing in case the default port 25 does not work.

    Optional: If you're setting up a POP3 account, under Delivery, select Leave a Copy of Messages on the Server. Select x amount of days to keep messages. Something like 7-15 days. Keep in mind, anything longer may affect your account's available disk space on our server. It depends on the volume and attachment sizes of the email you receive.
  12. Click OK.
  13. Outlook will test your account. When finished, click Close to exit the Test Account Settings dialog box.
  14. On the Congratulations page, click Finish.

That's it. If everything is working properly, you should see email messages in your Outlook Inbox. If you don't, press the F9 key on your computer to receive messages.

Mozilla

Mozilla Thunderbird

When you install Mozilla Thunderbird and add an account to it, the client attempts to automatically detect information that includes your port and server settings. If it's successful, Thunderbird sets up your email with just a few clicks. If Thunderbird doesn't detect your settings, you must enter them manually.

Follow the first few steps to set up your email automatically with Thunderbird. Follow the remaining steps if you need to manually enter your settings.

  1. Install and open Thunderbird.
  2. From the Settings menu, go to Options, and then select Account Settings.
  3. From the Account Actions menu, select Add Mail Account.
  4. Complete the following fields:
    • Your name β€” The name to display on your email
    • Email address β€” Your email address
    • Password β€” Your email account password
  5. Click Continue.

    If you see the message Configuration found in Mozilla ISP database your email is ready to set up automatically. Depending on the email plan you have, select IMAP (remote folders) or POP (keep mail on your computer), click Done, and click OK. Your email is set up.

    If you don't see the message, complete the remaining steps to manually set up your email.

  6. Click Manual config.

    There are different setting for POP and IMAP email, and whether or not you encrypt your messages with SSL. Depending on your configuration, enter one of the following sets of information:

    POP without SSL

      Server Hostname Port SSL Authentication
    Incoming POP3 ms10.mynex.net 110 None Normal Password
    Outgoing SMTP ms10.mynex.net 25 or 587 None Normal Password
    Username   Your email address      

    POP with SSL
      Server Hostname Port SSL Authentication
    Incoming POP3 ms10.mynex.net 995 SSL/TLS Normal Password
    Outgoing SMTP ms10.mynex.net 465 SSL/TLS Normal Password
    Username   Your email address      

    IMAP without SSL
      Server Hostname Port SSL Authentication
    Incoming POP3 ms10.mynex.net 143 None Normal Password
    Outgoing SMTP ms10.mynex.net 25 or 587 None Normal Password
    Username   Your email address      

    IMAP with SSL
      Server Hostname Port SSL Authentication
    Incoming POP3 ms10.mynex.net 993 SSL/TLS Normal Password
    Outgoing SMTP ms10.mynex.net 465 SSL/TLS Normal Password
    Username   Your email address      
  7. Click Re-test.
  8. Click Done, and then click OK.

That's it. If everything is working properly, you should see email messages in your Outlook Inbox. If you don't, press the F9 key on your computer to receive messages.

Android

Android-based Device

  1. Open your device's email application.
  2. If you already have an email account set up, press Menu and tap Accounts. Press Menu again and tap Add account.
  3. Type your Email address and Password, and click Next.
  4. If you have IMAP, tap IMAP. If you're not sure, tap POP3.
  5. Use these settings for your incoming server, depending on the type of email you have:
    POP3
    Username Enter your full email address
    Password Enter your email account password
    POP3 Server ms10.mynex.net
    Port 110
    IMAP
    Username Enter your full email address
    Password Enter your email account password
    IMAP Server ms10.mynex.net
    Port 143
  6. Use these settings for your Outgoing Mail Server:
    SMTP (Outgoing Mail Server)
    SMTP Server ms10.mynex.net
    Port 587
    Security Type none
  7. Select Require sign-in and make sure your Username (your full email address) and Password are correct. Tap Next.
  8. Tap Next again. Name your account and enter the name you want to display on outgoing messages.
  9. Tap Done.

That's it. If everything is working properly, you should see email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

Apple IOS

iPhone, iPad or iPod Touch

  1. Go to Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Enter your Name, email Address, Password, and a short Description for your email. Tap Next.
  7. If you have IMAP, tap IMAP. If you're not sure, tap POP.
  8. Use these settings for your incoming server, depending on the type of email you have:
    POP3
    Tap POP at the top.
    Host Name ms10.mynex.net
    Username Enter your full email address
    Password Enter your email account password
    IMAP
    Tap IMAP at the top.
    Host Name ms10.mynex.net
    Username Enter your full email address
    Password Enter your email account password
  9. Use these settings for your Outgoing Mail Server:
    SMTP (Outgoing Mail Server)
    Host Name ms10.mynex.net
    Username Enter your full email address
    Password Enter your email account password
    NOTE: Even though iOS labels these fields as Optional, our email servers require them to send email.
  10. If you have IMAP, tap Next, and then tap Save. Otherwise, just tap Save.

That's it. On your device, go to Mail (it's usually in the row at the bottom of your screen). If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

NOTE: Once you've created a new IMAP email account for your iPhone 5, you may receive the following message: "Unable to move message. The message could not be moved to the mailbox trash." To delete or move emails without this message appearing, follow the instructions listed below.

To Delete or Move IMAP Emails on iPhone

  1. Press the Home button on your iPhone and choose Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. Click on your email account (it should display an arrow to the right of the email address.)
  4. Scroll down and click Advanced.
  5. Tap the empty IMAP Path Prefix.
  6. Enter INBOX (in capital letters), then click Accounts (top left) and click Done (top right) TWICE to close settings.
  7. Tap the Home button and then reopen email.

You will now be able to delete or move emails without an error message appearing!